Terms & Conditions



Delivery charges and conditions

A delivery charge of £4.95 applies to UK mainland (excludes Scottish Highlands).We aims to have your goods delivered within 2-3 working days.

Please contact us for costs to deliver to non-UK mainland destinations.


Packages are sent via Royal Mail 48-hour Tracking Service, or a nominated courier. In the event that there is no-one to accept delivery by a nominated courier booked for a specified date, the buyer will be responsible for any re-charges. (Please note it is a requirement of the courier company that we have the telephone number at the delivery address.)

Please let us know of any access restrictions or particular delivery instructions when placing your order.

It is not possible to give multiple alternatives for the delivery address, nor can we accept responsibility for addresses provided incorrectly. Chiswick Chillies Ltd is not responsible for errors made by courier companies. We accept no liability for delays due to issues related to the carriage.


Returns & Refunds

In the unlikely event that you are unhappy with your purchase, please email us your telephone number so that we can resolve the issue. Please do not return goods before first speaking to us.

It is your responsibility to check your order on delivery and to immediately notify us by email of any errors or damages, leaving your telephone number so that we can contact you.


Payment Terms

We aim to dispatch your order within 2 working days (usually sooner). However, as we make the sauces in small batches, there may occasionally be a slight delay, in which case we will notify you. Payment will be taken online on completion of your order. We cannot accept liability for any monies sent but not received.


TRADE: Trade sales are subject to Proforma payment. We reserve the right to charge interest under The Late Payment of Commercial Debts (Interest) Act 1998 on overdue accounts.


Company Registration No: 11202252

Not VAT registered.


By using the Chiswick Chillies website, you accept and agree to comply with our terms and conditions as set out herewith.