Chiswick Chillies Ltd PRIVACY POLICY statement

WHY WE COLLECT YOUR INFORMATION

When you purchase a product from Chiswick Chillies web-store, we collect personal information you give us such as your name, address and email address as part of the buying and selling process,

And when you browse our store, we automatically receive your computer’s internet protocol (IP) address.
 

With your permission, we may send you emails about our store, new products, and other updates.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
 

GIVING YOUR CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we understand that you consent to us collecting that data and using it for that specific purpose.
 

You may withdraw your consent at any time for us to contact you regarding the continued collection, use or disclosure of your information, by emailing us at hello@chiswickchillies.co.uk, or by writing to Chiswick Chillies Ltd, 7 Thornton Avenue, London W4 1QE, UK.
 

DISCLOSURE

We may disclose your personal information if we are required by law to do so, or if you violate our terms and conditions.
 

STORING YOUR DATA

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or WIX.COM’s terms of service.
 

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
 

COOKIES

Cookies are small files on your computer’s hard rive. They enable our website to identify your computer as you view different pages on our website. They allow websites and applications to store your preferences, and enable us to see information such as how many people use the website and what pages they tend to visit. Cookies do not provide us with access to your computer or any information about you other than what you choose to share with us.

 

Here is a list of cookies that we use via wix.com. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
 

Cookie name                  Duration                           Purpose

 

ForceFlashSite                Session                            When viewing a mobile site (old mobile under m.domain.com)

                                                                                   it will force the server to display the non-mobile version and avoid                                                                                           redirecting to the mobile site

 

hs                                      Session                            Security

 

smSession                       Persistent                          Identifies logged in site members

                                          (Two days or two weeks)

 

XSRF-TOKEN                  Session                               Security

 

svSession                        Persistent (Two years)       Identifies unique visitors and tracks a visitor’s sessions on a site

 

 

RequestID                       Session (20 seconds)        Tracks visitor behaviour and measures site performance

 

SSR-caching                   Session                               Indicates how a site was rendered. 

 

smSession                      Persistent (Two weeks)     Identifies logged in site members

 

You can use your web browser’s cookie settings to determine how website uses cookies, for example: Chrome's built-in cookie view:  while in Incognito mode, click the Secure icon next to the URL bar and then select Cookies.  

 

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our us by email at hello@chiswickchillies.co.uk or by post at Chiswick Chillies, 7 Thornton Ave, London W4 1QE, UK.

Homegrown chillies, homemade sauces

 

email: hello@chiswickchillies.co.uk

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